Privacy Policy
Effective Date: 30/06/2026
Operation Clean Biohazard is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Operation Clean Biohazard
Email: clairehale693@gmail.com
Telephone: 07917 044 958
Website Provider: Spirivo www.spirivo.com
What Information We Collect
Depending on how you interact with our website or services, we may collect:
- Your name
- Email address
- Telephone number
- Property address (where relevant)
- Information contained within your enquiry
- IP address
- Browser type and device information
- Website usage information collected through cookies and analytics
We only collect information that is necessary to provide our services or respond to your enquiries.
How We Use Your Information
We use your personal information to:
- Respond to enquiries submitted through our website
- Provide quotations for our services
- Arrange appointments
- Deliver the services you request
- Communicate with you regarding your booking
- Improve our website and customer experience
- Maintain website security
- Meet our legal and regulatory obligations
We will never sell your personal information to third parties.
Our Legal Basis for Processing
Under UK GDPR, we process your information on one or more of the following lawful bases:
- Your consent (where required)
- To take steps before entering into a contract or to fulfil a contract with you
- To comply with legal obligations
- For our legitimate business interests, provided these do not override your rights and freedoms
Who We Share Information With
We only share personal information where necessary.
This may include:
- Website hosting providers
- Website maintenance provider (Spirivo)
- Email providers
- Analytics providers such as Google Analytics
- Professional advisers
- Government authorities where required by law
Where third parties process information on our behalf, they are required to keep your information secure and confidential.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.
Enquiry information that does not result in work being undertaken is normally retained for up to 12 months before being securely deleted.
How We Protect Your Information
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.
Although no method of transmitting information over the internet is completely secure, we work to ensure your information is protected using appropriate security measures.
Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors use our website.
Cookies may include:
- Essential cookies required for the website to function
- Analytics cookies used to monitor website performance
- Third-party cookies from services such as Google, Facebook, Instagram, Vimeo or YouTube where applicable
Where required by law, non-essential cookies are only placed after you have given your consent through our cookie banner.
You can manage or disable cookies at any time through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites or embedded content. We are not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies before providing any personal information.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Request restriction of processing
- Object to processing
- Request transfer of your information where applicable
- Withdraw your consent where processing relies on consent
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
Any updates will be published on this page together with the revised effective date.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Operation Clean Biohazard
Email: clairehale693@gmail.com